Refund policy

REFUNDS & RETURNS POLICY

At Bright Root, we want you to love your skincare ritual. Because our items are personal hygiene products, we maintain a strict policy to protect all our customers.

1. RETURN WINDOW
We offer a 30-day return policy. You have 30 days after receiving your item to request a return.

2. ELIGIBILITY CONDITIONS
To be eligible for a return, your item must be in the exact condition that you received it:
• Unused, unopened, and un-tampered with.
• Inside its original retail box and protective packaging.
• Due to health and hygiene standards, we strictly cannot accept or refund any skincare products, pads, or sponges that have been opened, wet, or used.

3. HOW TO START A RETURN
To initiate a return, contact our support team at your store email. If your return is accepted, we will send you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. Buyers are responsible for return shipping postage costs.

4. DAMAGES & INCORRECT ITEMS
Please inspect your order upon reception. Contact us immediately if the item is defective, damaged, or if you receive the wrong item so that we can evaluate the issue and make it right.

5. REFUNDS
Once we receive and inspect your returned unopened package, we will notify you of the approval status. If approved, you will be automatically refunded on your original payment method within 5–7 business days.