Shipping Policy

Thank you for choosing Bright Root. We are committed to delivering your premium skincare rituals and spa essentials safely to your doorstep. Below you will find our complete shipping guidelines.

1. Processing Times

All orders are processed within 1 to 3 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped.

2. Shipping Timelines & Estimates

To provide you with the best value on our premium products, we ship directly from our global fulfillment centers. Our estimated delivery windows are as follows:

• Standard Tracked Shipping: 7 to 15 business days
• Busy Seasons / Holidays: 10 to 20 business days

Please note that these timelines are estimates, and actual delivery times may vary slightly based on local postal courier handling and customs processing.

3. Order Tracking

Once your order has shipped, you will automatically receive an email confirmation containing a unique tracking number and a link to monitor your package's transit journey in real-time. Please allow up to 48 hours for the tracking information to update on the carrier's system.

4. Customs, Duties, and Taxes

Bright Root is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the sole responsibility of the customer (tariffs, taxes, VAT, etc.).

5. Lost, Stolen, or Damaged Packages

If your package arrives significantly damaged, please take clear photos of the packaging and items immediately and reach out to our support team via our official store channels so we can assist you.

If your tracking says "Delivered" but you cannot locate your package, we recommend checking with household members, neighbors, or your local post office branch before contacting our support desk.