Return Policy

At Bright Root, we want you to love your skincare ritual. Because our products are personal hygiene items, we maintain a strict policy to protect all our customers.

1. Return Window

We offer a 30-day return policy. You have 30 days after receiving your item to request a return.

2. Eligibility Conditions

To be eligible for a return, your item must be in the exact condition that you received it:

• Unused, unopened, and completely untampered with.
• Inside its original retail box and protective packaging.
• Please Note: Due to health and hygiene standards, we strictly cannot accept or refund any skincare products, pads, or face sponges that have been opened, wet, or used.

3. How to Start a Return

To initiate a return, please contact our support team via our official store channels. If your return is accepted, we will send you detailed instructions on how and where to ship your package.

• Items sent back to us without first requesting a return will not be accepted.
• Buyers are responsible for all return shipping postage costs.

4. Damages & Incorrect Items

Please inspect your order upon reception. Contact us immediately if the item is defective, damaged, or if you receive the wrong item so that we can evaluate the issue and make it right for you right away.

5. Refunds

Once we receive and inspect your returned unopened package, we will notify you of the approval status. If approved, you will be automatically refunded on your original payment method within 5–7 business days.